VCS 2025 Agenda

Tuesday, April 15, 2025

11:00 AM - 5:00 PM
Registration Opens

Come register for the Pre-conference Product Workshops and the Veradigm Customer Summit (VCS) Main Event.

12:00 PM - 4:30 PM
Expo Area Opens

Visit with our sponsors and internal teams.

12:00 PM - 4:30 PM
1:1 Room Opens

Schedule time with our product subject matter experts (SMEs).

12:00 PM - 4:00 PM
Clinical Solutions:
Product Workshop - Mastering Veradigm EHR: Discovering Features to Streamline Your Practice

*SOLD OUT*

Do you ever get the feeling there are cool features in Veradigm EHR that you aren’t using but should be? Let’s do something about that! This workshop will cover a wide range of Veradigm EHR features that can help make your practice more efficient but perhaps you don’t know how to setup and configure. We will leave no stone unturned as we dive into all aspects of the Customization Module, Administration Module, and even Output Manager and Form Builder.

*Please note there is an additional fee to attend. 

12:00 PM - 4:00 PM
Optimizing Revenue:
Product Workshop - Saddle Up for Success: Wrangling Hidden Features and Billing Automation in Veradigm PM

Saddle up for this Veradigm PM interactive session as we surface several nuggets of knowledge found within Practice Options as well as sharing enhanced features introduced within releases of Practice Management over the years. Attendees will also be provided guided consultation through our Automated Billing feature, where you will learn how to configure work queues to automate the Financial Processing, Validation, Claims Prepare, and Statement processing protocols. We will also mix in a collection of “Did You Know’s” along the way. *It is recommended that for this session, participants have access to VPM version 22.0 or higher in order to take full advantage of the features that will be covered.  Objectives:

  • Discover enhanced features introduced within VPM and provided release recaps

  • Examine configuration within Practice Options and enhanced features to drive efficiency

  • Configure Billing Automation to streamline end-of-day business protocols

  • Apply hidden “Nuggets of Knowledge” to improve overall use of the PM application      

*Please note there is an additional fee to attend.

12:00 PM - 4:00 PM
Patient Engagement:
Product Workshop - PHR & MPE Unlocked: Mastering Setup and Configuration for an Exceptional Experience

A deep dive and review into how to set up and configure your Personal Health Record (PHR) and Mobile Patient Experience (MPE).

*Please note there is an additional fee to attend. 

12:00 PM - 4:00 PM
Revenue Cycle Tools:
Product Workshop - Maximizing Revenue with Veradigm Payerpath: A Deep Dive into Intelligent Solutions

Join Payerpath SME's on a journey through our Veradigm Payerpath Solutions. This workshop will take a deep dive into the Payerpath Revenue Cycle Solution set beginning with Eligibility, Claims/Remit workflow, Practice Performance, Statements, Collection Letters, Receipt, and introducing our newest solution Veradigm Intelligent Payments. You will acquire the knowledge to increase utilization of Payerpath products to establish a healthy revenue cycle.  

*Please note there is an additional fee to attend. 

4:00 PM - 4:50 PM
Break
5:00 PM - 5:50 PM
General Session:
Welcome and Opening Address

Join us for an energizing kickoff session at our customer conference along with our executive panel. Gain insights, updates, and a preview of conference highlights. Set the stage for valuable discussions and networking opportunities as we embark on this dynamic journey together. 

6:00 PM - 8:00 PM
Welcome Networking Reception

Unwind by networking and socializing with your peers, our sponsors, and our Veradigm team members. 

Wednesday, April 16, 2025

7:00 AM - 7:55 AM
Breakfast
8:10 AM - 8:55 AM
General Session:
Connecting for Better Care: Unlocking the Power of TEFCA for Physician Practices

In this session, join Tina Joros, JD, VP of Policy and Innovation at Veradigm and Dr. A. John Blair, III, CEO of MedAllies to explore the Trusted Exchange Framework and Common Agreement (TEFCA) and its pivotal role in advancing healthcare interoperability. Designed specifically for physician practices, this presentation will cover:

  • Understanding TEFCA: An overview of TEFCA's framework, objectives and information about current participants.

  • Benefits of Connecting: How TEFCA can streamline data exchange, improve patient care, and enhance operational efficiency.

  • Implementation Insights: Practical steps and best practices for integrating TEFCA into your practice's existing systems.

Join us to learn how connecting to TEFCA can transform your practice, ensuring seamless and secure health information exchange.

9:00 AM - 9:45 AM
General Session:
Supercharging Healthcare with AI: Innovations Across Life Sciences, Payer, and Provider Ecosystems

Join the Veradigm AI Center of Excellence to explore how AI is transforming healthcare for providers. This session will cover:

  • AI in Clinical Practice: How AI enhances workflows, improves efficiency, and ensures patient safety.
  • AI for Provider Operations: Supporting quality metrics and streamlining payer interactions with AI-driven solutions.
  • AI for Clinical Documentation: Developing a framework to evaluate and measure the quality and safety of ambient scribe solutions.
  • AI in Research & Real-World Evidence: How AI supports clinical research and real-world evidence generation to improve patient outcomes.
  • Future of AI in Healthcare: What’s next for AI and Veradigm’s provider-focused innovations.

Discover how AI is shaping the future of healthcare and how Veradigm is leading the way. 

9:30 AM - 5:00 PM
Expo Area Opens

Visit with our sponsors and internal teams.

9:45 AM - 10:15 AM
Break
10:00 AM - 5:00 PM
1:1 Room Opens

Schedule time with our product subject matter experts (SMEs).

10:20 AM - 11:05 AM
General Session:
Maximizing Provider Success in Value-Based Care: Turning Insights into Action with Veradigm Payer Insights (VPI) & CORE

As providers take on more financial and clinical risk in value-based care arrangements, access to timely, actionable insights is critical. In this session, we’ll explore how Veradigm Payer Insights (VPI) empowers provider groups to efficiently close care gaps, optimize performance in risk-sharing agreements, and increase revenue. Additionally, we’ll introduce Veradigm CORE, a strategic initiative designed to further integrate data-driven insights with clinical services, ensuring success in value-based models. Join us to learn how leading organizations are leveraging these tools to drive better patient outcomes and financial performance.

11:10 AM - 11:55 AM
General Session:
Regulatory Requirements and Your EHR

Gain insights into current and upcoming changes crucial for regulatory and error prevention. Join us to stay informed and safeguard the success of your practice. Explore essential strategies for maintaining practice compliance with updated Medicare and Medicaid payment rules, government regulations, and patient safety requirements. 

12:00 PM - 1:00 PM
Lunch
1:05 PM - 1:50 PM
Clinical Solutions:
Veradigm EHR: What's New, What's Next—A Sneak Peek Into Our Latest Innovations

We will kick things off by getting you caught up on what we’ve been working on in Veradigm EHR since we last met as well as thoughts on what we will be working on next.

1:05 PM - 1:50 PM
Optimizing Revenue:
Saddle Up for Success: Harnessing Veradigm PM Features to Win the Denial Rodeo

Join us for a tour of Veradigm Practice Management’s thoroughbred features— System Rule Manager and Claim Edit Integration. Our Principal Solutions Specialist will provide first-hand experience in using these workhorse features to drive championship results within the daily rodeo of denials, delayed reimbursement, and resubmission of rejected claims. Objectives:

  • Learn setup and practical use of System Rule Manager and Claim Edit Integration

  • Leverage Office Manager to proactively drive claims to configurable work queues for review prior to submission

  • Utilize embedded coding edits within Veradigm PM to drive optimal back-office efficiency

1:05 PM - 1:50 PM
Revenue Cycle Tools:
Streamlining Worker's Compensation Claims and Medical Claim Attachments in Payerpath

Join us for an in-depth education session designed to enhance your understanding of the Worker's Compensation Claims and Medical Claim Attachment workflow in Payerpath. This session will cover best practices for accurate claims submission, efficient handling of medical documentation, and navigating the Payerpath platform to ensure timely processing. Whether you're new to the workflow or looking to refine your skills, this session will provide actionable insights and tools to improve operational efficiency and compliance.

1:05 PM - 1:50 PM
Patient Engagement:
The Power of Integration: Experts Discuss API-Driven Healthcare Wins

Join us for an engaging panel discussion featuring Veradigm clients and healthcare innovators from Veradigm Connect. Hear from real-world examples of how API integrated solutions have filled care gaps, increased efficiencies and reimbursements, and much more! Learn from their challenges, successes, and key takeaways to help your organization maximize the value of API-driven integrations.

1:55 PM - 2:40 PM
Clinical Solutions:
Unlocking the Power of DORN: Exploring LabCorp and Quest Integration in Veradigm EHR

Now that we have added LabCorp and Quest to the network for Veradigm EHR, let’s review all that DORN has to offer at no cost to your practice.

1:55 PM - 2:40 PM
Optimizing Revenue:
Revenue Cycle Revamp: Expert Tips and Tools to Boost Your Practice Performance

Learn the best practices of managing your revenue cycle.  With so many metrics to track, learn what key performance measures your practice should be tracking.  How does your practice measure up to your peers in the state or national level?  Learn ways to gage how your practice should be staffed based on your volume.

2:45 PM - 3:10 PM
Break
3:15 PM - 4:00 PM
Clinical Solutions:
Message Mastery: Shaping the Future of Veradigm EHR Patient Workflows Together

In this interactive session, we will discuss all the ways we can improve workflows related to Veradigm EHR patient messages, with the goal of identifying requirements and designs that we will be able to deliver to our developers after the conference.

3:15 PM - 4:00 PM
Optimizing Revenue:
Orchestrating Efficiency: Mastering Appointment Scheduling and Front Desk Harmony in Veradigm PM

Tune in for this informative session as we compose harmonious moves in Veradigm PM to master using Appointment Scheduling features. Attendees will also be provided guided consultation through our best practice front desk workflows, where you will learn how to also mix in a collection of “Did You Know’s” along the way. Objectives:

  • Determine which tabs are best to use in Appointment Scheduling depending on your Job Role
  • Recognize different Search options in the Patient Lookup window
  • Identify what completing a NEW Patient Registration looks like (without leaving the schedule!)
  • Discover how to add Medical Insurances vs Workers Comp and/or Motor Vehicle policies
  • Define “Coverage Type”
  • Differentiate between Link Appts, Open Times, Use Book in the Patient Scheduling Tab
  • Recognize what a “FRZ” means in the Appointment List or Appointment Book View
  • Evaluate steps to perform a COMPLETE check-in process
  • Differentiate between using an Icon from the Tool Bar vs an item from the Appointment Right Click menu
  • Determine, in Appointment Management, what the color icons in the R column and the C column mean
  • Attach a Referral or an Injury Date to an appointment
  • Address Bumped Appointments and Wait List Appointments
  • Re-schedule (move) appointments
  • Discuss how to add a Recall
3:15 PM - 4:00 PM
Revenue Cycle Tools:
Smarter Billing, Happier Patients: Transforming Financial Practices with Veradigm Payerpath

Discover how Veradigm Payerpath is helping to transform typical patient billing financial practices by using advanced predictive analytic scoring to deliver a unique patient-oriented billing and payment experience. In this session we will review how scores consider the extent an individual patient can pay and tailors statement and letter delivery, payment messaging, as well as payment options to maximize yield, increase patient satisfaction, loyalty, and payments. We will review how the included solutions help practices boost patient self-service opportunities with Inbound IVR and Deviceless Payments as well as enhance office productivity with Return Mail Manager and more.

3:15 PM - 4:00 PM
Patient Engagement:
Tech Care for Patients: How FollowMyHealth Support Saves Time and Enhances Satisfaction

You provide the best clinical, financial, and customer service to patients—but what about technical? Now, patients are interacting with your practice more than ever, and handling that can become a costly full-time job. In this session, the FollowMyHealth team will provide details, tips, and customer stories about Patient Support and how it frees up time for everyone. 

4:05 PM - 4:45 PM
Clinical Solutions:
Clinical Data Registries

Come learn more about what Veradigm’s Clinical Data Registries can do to advance patient care for your practice. These large-scale QCDRs, developed in collaboration with the American College of Cardiology (ACC), simplify cardiometabolic care by highlighting key performance indicators through guideline-based performance measures. Learn how they improve care, advance research, and offer no-cost MIPS reporting, providing doctors with the right information at the right time for optimal decision-making.

4:05 PM 4:45 PM
Optimizing Revenue:
Rev Up Your Revenue Cycle: Supercharge Insights and Outcomes with Veradigm Analytics

Take your revenue cycle to new levels with Revenue Cycle Analytics VRCA (formerly Curve Analytics) to get insights into your data, track physician and staff productivity, denial management, and prevent future denials from occurring.  An invaluable tool to accelerate your revenue cycle insights and outcomes.

4:05 PM - 4:45 PM
Patient Engagement:
Unlocking Patient Engagement: A Smart Framework to Boost Results and Bottom Line

Hidden costs, lack of tracking, and low engagement—it all affects your bottom line. When it comes to patient engagement solutions, practices often know they need to have one but might not be sure if the one they have is one that truly fits their needs. Join us for an eye-opening FollowMyHealth session that will cover a simple framework that walks through what healthcare organizations should be thinking through about their patient engagement needs. Topics include pitfalls, real client results, and actionable ideas that will drive positive change in your organization.

4:05 PM - 4:45 PM
Revenue Cycle Tools:
Maximizing Revenue with Payerpath: Expert Strategies for Claims and Efficiency

Join a dynamic panel of experts for an interactive educational session on Payerpath, a leading healthcare revenue cycle solution. This session will provide deep insights into optimizing workflows, improving claim accuracy, and maximizing reimbursement efficiency. Panelists will share real-world examples, answer your questions, and discuss strategies for navigating common challenges. Perfect for healthcare professionals seeking to enhance their Payerpath expertise and drive operational success.

4:50 PM - 5:30 PM
Clinical Solutions:
Revamping Appointments: Enhance the Veradigm EHR Appointment Experience

Another interactive session, this time focusing on all the ways we could improve the Veradigm EHR Appointments screen.

4:50 PM - 5:30 PM
Patient Engagement:
Empower Your Practice: Unleashing the Power of Microsoft Power BI with FollowMyHealth Analytics

Veradigm FollowMyHealth clients using the Mobile Patient Experience access the Microsoft Power BI feature to query, run reports, and conduct analytics to identify areas of improvement and set goals that help improve efficiencies and patient outcomes. In this session, we will share how practices can use advanced reporting and analytics through Microsoft Power BI with Veradigm FollowMyHealth’s Mobile Patient Experience. With robust analytics at your fingertips, practices can effectively evaluate software usage, make changes to support business needs, and see a measurable impact from vendor software. 

4:50 PM - 5:30 PM
Optimizing Revenue:
Boost Your Team: How Revenue Cycle Augmentation Fills the Gaps for a Stronger Office

Short staffed or struggling to find and retain top talent in your business office? Revenue Cycle Augmentation services can help! Find out how Revenue Cycle Augmentation Services can fill gaps in your business office, address outstanding AR projects that you don’t have the time to get to, or help your practice get caught up.

4:50 PM - 5:30 PM
Revenue Cycle Tools:
Revenue Cycle Health Check: Best Practices for Reducing Rejections and Boosting Payments

What is your rejection rate? Is your remittance denial rate healthy? What are the most effective ways to ensure all claims are progressing to payment? Are you receiving all possible remittances electronically? Do you receive timely notifications? Attend this course to learn best practices to manage your revenue cycle efficiently and effectively.

Thursday, April 17, 2025

7:00 AM - 7:55 AM
Breakfast
8:00 AM - 12:00 PM
Expo Area Opens

Visit with our sponsors and internal teams.

8:00 AM - 12:00 PM
1:1 Room Opens

Schedule time with our product subject matter experts (SMEs).

8:00 AM - 8:50 AM
General Session:
Maximize Your Impact: Unlocking the Benefits of Our Education & Optimization Services

Join our Education and Optimization team's session for a comprehensive overview. We'll define the team's mission, outline the program offerings, and illustrate the tangible benefits our services bring to you. Don't miss this opportunity to gain a clear understanding of how we can enhance your experience and maximize the value of our offerings.

8:55 AM - 9:30 AM
Break
9:30 AM - 10:15 AM
Clinical Solutions:
Regulatory Roundup: Key EHR Changes You Need to Know for the Year Ahead

Our annual recap of all the regulatory changes that Veradigm EHR users will want to know about.

9:30 AM - 10:15 AM
Revenue Cycle Tools:
Care Gap Closure: A Collaborative Think Tank

Explore how Veradigm's Comprehensive Outcomes Realization and Engagement ("CORE") strategy is transforming payer-provider collaboration. This session will highlight our integrated Payer and ACO solutions, including risk and quality analytics, chart coding, clinical data exchange, and point of care gap display—each designed to facilitate seamless communication and data sharing. Discover how CORE services are bridging the gap between payers and providers, helping to close care gaps, improve risk adjustment accuracy, and advance value-based care. Join us to see how Veradigm is leading the way in building more cohesive and efficient healthcare partnerships, enhancing outcomes for all stakeholders.

9:30 AM - 10:15 AM
Patient Engagement:
Putting FollowMyHealth PHR into Practice: Real-World Integration Insights

You’ve learned so much, now it’s time to test your FollowMyHealth PHR knowledge and put it into practice with your clinical, financial, and scheduling systems. Join our Services team in this timely Q&A work session. 

10:20 AM - 11:05 AM
Clinical Solutions:
EHR Unplugged: Open Discussions and Insights on What Matters Most

Our chance to open things up about Veradigm EHR by discussing and hearing your thoughts on a variety of important EHR-related topics.

10:20 AM - 11:05 AM
Optimizing Revenue:
Prelude to Billing Success: Mastering Updates & Best Practices in Veradigm PM

Create your Veradigm PM prelude to billing compliance and clean claim success by scheduling regular and timely updates to your Billing Tables. Attendees will also be provided guided consultation through our Best Practice Import Workflows, where you will learn how to also mix in a collection of “Did You Know’s” along the way.

10:20 AM - 11:05 AM
Revenue Cycle Tools:
Digital Transformation with Payerpath: Boost Engagement, Streamline Payments, and Cut Costs

Learn how Veradigm Payerpath is helping practices, streamline processes, drive patient engagement, increase payment collections, and reduce postage costs.  In this session we will share how your practice can engage digitally for delivery of statements and letter communications and provide your patients and staff access to enhanced access to payment portal functionality. We will share efficiencies by leveraging rich integration with Veradigm solutions as well as new patient self service solutions.  Payerpath can help practices shift confidently to digital delivery that is more easily actionable, provides engagement through channels preferred by patients, and drives faster payment collection.

10:20 AM - 11:05 AM
Patient Engagement:
FollowMyHealth MPE in Action: Applying Your Knowledge for Seamless Integration

You’ve learned so much, now it’s time to test your FollowMyHealth MPE knowledge and put it into practice with your clinical, financial, and scheduling systems. Join our Services team in this timely Q&A session.

11:10 AM - 11:55 AM
Clinical Solutions:
Meet the Future of Documentation: A Deep Dive into Veradigm’s Ambient Scribe (powered by AvodahMed) Solution

A detailed dive into our new Veradigm Ambient Scribe (powered by AvodahMed) solution; how it works, how it interacts with Veradigm EHR, and what we have planned for it going forward.

11:10 AM - 11:55 AM
Revenue Cycle Tools:
Payerpath 101: Navigating the Fast Track to Revenue Cycle Success

Join us for an introductory session on Payerpath, designed specifically for new users. This session will guide you through the Payerpath Revenue Cycle Solution set, covering essential workflows such as Claims Submission, Full Reconciliation, Denial Management, and Reporting. You'll learn how to streamline claims management processes and maximize the utilization of your Payerpath products. By the end of this session, novice users will gain the foundational knowledge needed to establish a healthy revenue cycle and drive operational efficiency. Perfect for those looking to enhance their understanding and effectiveness with Payerpath!

11:10 AM - 11:55 AM
Optimizing Revenue:
Working Smarter, Not Harder: Harnessing Automation to Streamline Processes and Boost Efficiency

Boost your productivity with Revenue Cycle Automation. Tap into Robotic processing Automation (RPA) to automate repetitive tasks, eliminate human errors, and speed up processes.

12:00 PM
Grab & Go Lunch